Terms and Conditions – Daksha Empowering Ability Foundation

1. BULK ORDER POLICY

All bulk orders for your special occasion, wedding gifts, etc can be made with Daksha !!. To purchase a large quantity of a single item or multiple items you can call us on +91-8094515368 or write us at daksha.empower5@gmail.com and let us know about your requirements. For Bulk orders below are the key points.

1.1 Customization: We offer all type of customization that are sometime required for specific purposes such as custom packaging, subject to prior intimation and agreed conditions from both parties.

1.2 Gifts & Bundling: We can offer you gifts and bundling of all products so as to make your bulk purchase more meaningful and easier.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1.3 Order Placement and Execution: The minimum opening order is more than 10,000 INR. Prices & products are based on the availability of the products. You will be notified if there is change in price of the product prior to processing. After discussion on your requirements our team will share wholesale prices of products in which you are interested. Then you can place your order over mail and our team will create an invoice as per your order and will send you invoice over mail for confirmation.

1.4 Payments: For Bulk Orders, you can also make payment with check, demand draft, RTGS/NEFT in addition to credit card, debit card, or net banking. COD (cash on delivery) is not accepted.

1.5 Packaging and Shipping: We strive to deliver products purchased from Daksha in excellent condition and in the fastest time possible. Shipping charges will be applicable for all orders.

1.6 Order Cancellation

Customer will cancel the order before he avail the service, timelines need to be mentioned and once the cancellation done, the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days. Customer can cancel the order within 24 Hrs. & we will Refund the complete amount within 24 hrs.

2.0 Returns, Replacement and Refunds policy :-

We accept returns under the following situations:

Damaged items getting delivered.
Delivery of wrong items – not according to your order.

We will not return undamaged products, if damaged, customer has to return, undamaged & original packing condition not tampered, to our logistics partner & we will bear the cost.

2.1 Replacement Policy

Merchant will entertain damaged product Within 48 Hrs once review the damaged product received from customer and Within 7 to 14 Days merchant will be delivered the replacement of product.

2.2 Paid Twice for same thing

In that case the one transaction amount will be refunded via same source within 07 to 14 working days.

2.3 Docs provided in case of dispute

We will provide the invoice copy & proof of delivery.

2.4 Damaged items getting delivered

If your package appears damaged, and upon opening it if you find the product damaged, call us at +91-8094515368 (10 AM – 7 PM IST) or email us at daksha.empower5@gmail.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your return as quickly as possible.

Make a note of the damage on the courier’s copy of the airway bill, and a copy of the airway bill, which you retain.
Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnal making the delivery.
Please notify us directly within 2 days of receipt of the Handicraft if there is damage along with the details of the damage.
Also send us images of the work with close ups of the damaged portion(s).

When you call us/ email us, we will discuss an exchange or refund. In case you desire an exchange, please ship the Handicraft back in the original packing materials and container. As soon as we receive your returned product, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

2.5 Delivery of wrong items – not according to your order

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at 91+91-8094515368 (10 AM – 6 PM IST) or email us at daksha.empower5@gmail.com. Please provide us with the following:

Details of your order number and the item/s included in your order.
Invoice number accompanying your order.
Consignment number of the courier’s airway bill.

When you call us/ email us, we will discuss an exchange or refund. In case you desire a exchange, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.

2.6 Refund policy

Refunds are processed in a maximum of 15 days from the date on which we receive returned goods. Through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.

3. SHIPPING & DELIVERY POLICY

We strive to deliver products purchased in excellent condition and in the fastest time possible.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges.
If you cancel part of the order, shipping charges will not be refunded.
If you return an order delivered to you, original shipping charges will also be refunded.

3.1 Delivery Time

We dispatch products within 72 hours and it usually get delivered in next 4 to 5 working days. To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

Please do not accept the package if it appears to have been tampered with.

4. PRIVACY POLICY

This privacy policy sets out how we uses and protects any information that you give Daksha when you use this website. Daksha is committed to ensuring that your privacy is protected. Daksha may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

4.1 What we collect

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

4.2 What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

4.3 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. TERMS and CONDITIONS :-

Kindly find the elaborate details of the T & C and other General Company Policies.

5.1 TERMS OF SERVICE: – OVERVIEW

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

5.2 GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

5.3 ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time

5.4 MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5.5 PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited..

5.6 ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

5.7 USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

5.8 PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order)..

5.9 PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

5.10 General Terms –

The product that is made available for sale on this website may be located anywhere in the India. All the products made available for sale here, will be sold at the price listed on the site and no discount schemes will be applicable. Shipping charges, taxes will be applicable and would depend on the location of the product and the buyer. The information given during registration or given at the time of buying the product shall be considered the final shipping address for delivery of the product.

By placing an order, the buyer agrees that he or she is liable for any taxes that might be applicable and these charges shall be payable by the customer. All invoices will be raised provided to the buyer at the time of finalizing a purchase.

We own the right to cancel any order placed here, before the delivery of the product, without giving any reason. We would not be liable for any errors that may occur in the pricing or description of the product.

The person who is buying from the website shall agree to abide by the provisions mentioned here. In particular, by purchasing from here, the buyer will warrant that the information submitted by him or her will be accurate and you agree to pay the charges, taxes and any other additional charges applicable on the purchase done by you.

The buyer agrees that all the information provided during registration is correct and if there is any change in the information, then the information will be intimated to us immediately. We may seek further information or verifications if it is required for granting registration. If any of the information is found inaccurate, your registration may be cancelled.

5.11 Personal and Non-Commercial Use Limitation

The website is only for personal use. You will use the website for the purposes for which it is intended. You cannot copy, sell, distribute, reproduce, publish, and transfer any information, software, images, products or services obtained from the website.

can damage or impair the website or can infringe the terms of use. You may not attempt to obtain any information through any means from the website.

5.12 Termination/Access Restriction

Daksha holds the right to end or limit your access to the website and other services at any time, without prior notice.

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Copyright & Trademark Notices

All contents of this website are copyright protected in favour of Daksha Empower Ability Foundation.

7.0 Payments

You agree to comply with all terms & conditions mentioned on the website while making any purchase from the site. You acknowledge that all information you submit will be correct and you will pay all charges applicable to the product you are going to purchase.

8. SHOPPING GUIDE

The shopping experience at Daksha has been made enjoyable for all. By reading this page, you will able to understand how to make purchases on this website.

If you feel anything else that can make this experience more pleasurable, then please contact us. If you have shopped online before then shopping at Daksha will be very easy, as the site is designed so well that offers a unique & pleasurable shopping experience.

Shop page –

On the home page, locate the top menu and mouse over so that you can browse through categories to find the product you want. The home page of the website has been designed to present all exclusive and featured products. These are unique pieces and exclusively made by the disabled adults. The next is the “Category Section” where you will find products of different categories. You can click on the one you wish to glance through.

Product Page –

Click on any item you want to have and you will be driven to the page on which product details are specified. Although we attempt to provide you as much detail as we can, but in case if you want more details about the product then you can contact us.

Have a look about the details we have provided about every single product you may wish to buy-

You can visualize the large image of the product by clicking on the image of the product.
Through the embedded ‘Zoom’ facility, you will be able to visualize the product closely once you mouse over the image.
You can see the product description below the image under the tab ‘Description’ and also you can see or provide the reviews of the product under the tab ‘Reviews’.
If you feel the provided description is not enough to satisfy you buying the product, then contact us to know more about the product.
If you want to purchase any product later, then register on our site and add it to your wish list.
If the product is out of stock, then you can drop a mail to us.
You will be informed about the shipping date through email.

Shopping Cart –

This is the last page you come across before checkout, where you can make last minute changes to the order like –

You can change the quantity you ordered.
You can update subtotals.
You can apply available discount codes.
You can get shipping charges.
Then proceed to the next step and that is ‘Checkout’.

Checkout –

If you are already a customer, then you just require signing in your account and get going.
If you are a first time user, then you need to register and then checkout after signing in your account.

By registering you will get the following advantages –

You can check the status of your order online.
You get email alerts every time there is any product of your interest is posted on our site.

Payments –

You can make secure payments through on line payment options viz.by debit cards, credit cards and Net Banking. We offer you a secure payment system (EBS) by which you can place your order and pay money securely.

Order Confirmation –

We are dedicated to provide you the best shopping experience and we know how essential it is for you to track the status of order. The process placing an order at Daksha is very easy. Once you go through the entire process and we receive your payment, soon your order will be dispatched & delivered to you.

Cancel or Modify Order–

By the customer

If you want to modify or cancel an order then send us an email. Remember to include the product name, order number, your name, shipping & billing address & your contact number. Please note that we would be able to cancel the order only if the order has not been shipped.

By Daksha Empower Ability Foundation

Daksha has the right to cancel any order before the product has been shipped if the following conditions apply –

If the billing information is found incorrect.
If our credit card verification service declines the credit card, no order can be considered final till the transaction is verified.
Although we take all the measures to ensure the delivery of the product, but we may have to cancel the order or ship it later due to any unforeseen incident. If this happens, we will notify you through email.

Address Errors –

Daksha Empower Ability Foundation will not be responsible for the fee charged by the courier company in case of the following address errors –

If the customer enters an incorrect address and the delivered order is returned as undeliverable.
If your address is changed and we are not notified about that, then the order is not delivered.
If incorrect contact number is entered.